The Challenge
Preferred Dental Care - a three-provider practice in the NYC metro area - was treating a large percentage of its patients (61%) only once. The group leadership sought to increase follow-up care, thus creating deeper patient relationships and better revenue.
The Solution
Preferred Dental Care partnered with NexHealth. After a simple implementation, the practice began sending its patients automated emails and text messages, encouraging them to schedule follow-up care and providing a seamless digital experience for them to do so.
It’s not enough to offer quality care. To retain more patients, we needed high-touch, digital outreach with a simple booking action - and NexHealth delivered. Our patients love the service, and our bottom line is stronger.
Ghalib Lalani, Operations Preferred Dental Care of Douglaston
The Results
Partnering with NexHealth yielded an immediate and lasting improvement in patient retention for Preferred Dental Care. The practice has seen a 47% increase in the number of patients booking follow-up care in the 7 months since implementation. This translates to 420 additional visits - a total revenue gain of $66,000 per year.
These improvements have concurrently reduced 10 hours of office work for the practice per week, as NexHealth is a fully automated, EHR-integrated service.
7 months after implementing NexHealth
-
47
%
Increase in booking follow-up care
-
420
Additional visits
-
$
66000
Revenue gained
Background
NexHealth is a patient engagement suite for your healthcare practice. We help you maintain patient relationships with seamless, digital tech that improves retention, simplifies office work, and enhances your brand. To see a demo, please contact us .